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Help & Advice2022-10-12T13:41:50+00:00

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Articles and Guides

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Frequently asked questions

Which appliances do you repair?2022-10-12T09:51:29+00:00

We repair all kitchen appliances, including small appliances such as kettles and microwaves.

When will I receive my welcome pack?2022-10-12T10:09:58+00:00

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What is Zest Protect?2022-10-12T13:33:43+00:00

Our cover is designed for people who want true peace of mind when it comes to their home appliances and technology.

 

A breakdown of one of your essential home appliances or technology can cause unexpected costs and unwanted stress… That’s where Zest come in. We’ll make sure you never go long without an essential appliance with our fast and reliable repair service. If we can’t fix it, we’ll replace it.

What happens when my policy is up for renewal?2022-10-12T09:48:48+00:00

When your cover comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your policy renews automatically.

How does the Fixed Price Repair work?2022-10-12T09:53:48+00:00

An engineer will be sent out to inspect your appliance and repair on site if possible. If an instant repair cannot take place, the parts will be ordered, and the engineer will return at a later date to fit the parts. If the appliance is Beyond Economical Repair, a 40% refund will be issued for the Fixed Price Repair, which can be put towards a new appliance that we can source for a discounted price.

How do I update my details?2022-10-12T09:47:08+00:00

You can update details on your policy by calling us on 0800 888 6666 or by submitting the form on our contact us page.

Our latest articles

Hotpoint Washing Machine Error Codes: A Complete Guide

Hotpoint washing machine error codes can be a pain—especially if you're trying to troubleshoot them yourself. With the help of this article, we'll walk you through how to identify the error code on your Hotpoint washing machine, and then provide some basic troubleshooting tips for what you should do next.

The Pros and Cons of an Air Fryer

Over the past few years, the popularity of air fryers has surged. Our guide covers the pros and cons of an air fryer, giving you all the necessary information to make an informed choice.

5 Simple Ways to Cut Down On Food Waste

We all want to do our bit for the planet, so we’ve put together a list of a few simple ways you can cut down on your food waste and be more environmentally friendly.

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© 2023 Zest is a trading name of Home Appliance Guard Ltd, an Appointed Representative of Alternative Propositions Limited which is Authorised and Regulated by the Financial Conduct Authority: 602443 Registered in England and Wales, Reg. No. 05927936. Home Appliance Guard Ltd registered address is 3 Poole Road, Bournemouth, Dorset, BH2 5QJ. Registered in England and Wales under the Company number 05927936.

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