Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Articles and Guides

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Frequently asked questions

Which appliances do you repair?Jacob Hanslip2022-10-12T09:51:29+00:00

Which appliances do you repair?

We repair all kitchen appliances, including small appliances such as kettles and microwaves.

When will I receive my welcome pack?Jacob Hanslip2022-10-12T10:09:58+00:00

When will I receive my welcome pack?

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What is Zest Protect?Jacob Hanslip2022-10-12T13:33:43+00:00

What is Zest Protect?

Our cover is designed for people who want true peace of mind when it comes to their home appliances and technology.

A breakdown of one of your essential home appliances or technology can cause unexpected costs and unwanted stress… That’s where Zest come in. We’ll make sure you never go long without an essential appliance with our fast and reliable repair service. If we can’t fix it, we’ll replace it.

What happens when my policy is up for renewal?Jacob Hanslip2022-10-12T09:48:48+00:00

What happens when my policy is up for renewal?

When your cover comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your policy renews automatically.

How does the Fixed Price Repair work?Jacob Hanslip2022-10-12T09:53:48+00:00

How does the Fixed Price Repair work?

An engineer will be sent out to inspect your appliance and repair on site if possible. If an instant repair cannot take place, the parts will be ordered, and the engineer will return at a later date to fit the parts. If the appliance is Beyond Economical Repair, a 40% refund will be issued for the Fixed Price Repair, which can be put towards a new appliance that we can source for a discounted price.

How do I update my details?Jacob Hanslip2022-10-12T09:47:08+00:00