Help & Advice2024-10-17T09:29:41+00:00

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Frequently asked questions

Which appliances do you repair?2022-10-12T09:51:29+00:00

We repair all kitchen appliances, including small appliances such as kettles and microwaves.

When will I receive my welcome pack?2022-10-12T10:09:58+00:00

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What happens when my plan is up for renewal?2024-09-18T11:11:56+00:00

When your protect comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.

I want to upgrade my plan?2024-10-10T14:45:26+00:00

Call 0800 8888 666 and select the existing member option. Let the advisor know that you want to upgrade your plan a tier and we’ll get the ball rolling for you! You will receive an updated welcome pack with your new plan schedule, this will take a few working days to arrive in the post.

I need some appliance advice…2024-10-10T14:20:08+00:00

Call 0800 8888 666 and select the member’s helpdesk option. Let the advisor know your issue, whether it’s an error code, maintenance tip, or DIY repair advice. If possible, provide the brand and model number of your machine. We’ll guide you through resolving the issue and can call back if further research is needed.

I fancy a new appliance?2024-10-10T14:22:47+00:00

Call 0800 8888 666 and select the existing member option. Let the advisor know you’d like to buy or replace an appliance and tell them what you’re looking for. Once you decide, we’ll offer the best retail price with a membership discount. We’ll arrange delivery on your preferred date and can also handle the installation or disposal of your old appliance, with your discount applied.

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