Help & Advice2022-10-12T13:41:50+00:00

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Frequently asked questions

Which appliances do you repair?2022-10-12T09:51:29+00:00

We repair all kitchen appliances, including small appliances such as kettles and microwaves.

When will I receive my welcome pack?2022-10-12T10:09:58+00:00

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What is Zest Protect?2022-10-12T13:33:43+00:00

Our cover is designed for people who want true peace of mind when it comes to their home appliances and technology.


A breakdown of one of your essential home appliances or technology can cause unexpected costs and unwanted stress… That’s where Zest come in. We’ll make sure you never go long without an essential appliance with our fast and reliable repair service. If we can’t fix it, we’ll replace it.

What happens when my policy is up for renewal?2022-10-12T09:48:48+00:00

When your cover comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your policy renews automatically.

How does the Fixed Price Repair work?2022-10-12T09:53:48+00:00

An engineer will be sent out to inspect your appliance and repair on site if possible. If an instant repair cannot take place, the parts will be ordered, and the engineer will return at a later date to fit the parts. If the appliance is Beyond Economical Repair, a 40% refund will be issued for the Fixed Price Repair, which can be put towards a new appliance that we can source for a discounted price.

How do I update my details?2022-10-12T09:47:08+00:00

You can update details on your policy by calling us on 0800 888 6666 or by submitting the form on our contact us page.

Our latest articles

Hotpoint Dishwasher Error Codes: A Complete Guide

Hotpoint dishwashers are known to be reliable appliances. However, when they do break down, it can be tricky to troubleshoot the problem. This article will go over some of the most common Hotpoint dishwasher error codes and what they mean.

LG Washing Machine Error Codes: A Complete Guide

LG is a well-respected brand in the world of home appliances, and their washing machines are no exception. In this article, we will delve into the world of LG washing machines and how to troubleshoot and fix common issues that may arise.

Samsung Washing Machine Error Codes: A Complete Guide

Samsung washing machines are a popular choice for households around the world. This article will explore some of the most common Samsung washing machine error codes and their possible causes, as well as provide some tips on how to resolve these issues.

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