Help & Advice2024-12-18T15:44:53+00:00

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Articles and Guides

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Frequently asked questions

When will I receive my welcome pack?2022-10-12T10:09:58+00:00

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What happens when my plan is up for renewal?2024-09-18T11:11:56+00:00

When your protect comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.

What appliances do you repair?2024-12-09T13:40:36+00:00

We repair a wide range of kitchen and household appliances, including washing machines, dishwashers, ovens, fridges, freezers, microwaves, and small appliances like kettles, toasters, and coffee machines.

I want to upgrade my plan2024-12-18T15:16:06+00:00

Call 0800 888 6666 and select the existing member option. Let the advisor know that you want to upgrade your plan a tier and we’ll get the ball rolling for you! You will receive an updated welcome pack with your new plan schedule, this will take a few working days to arrive in the post.

I need some appliance advice…2024-12-18T10:19:13+00:00

Call 0800 888 6666 and select the member’s helpdesk option. Let the advisor know your issue, whether it’s an error code, maintenance tip, or DIY repair advice. If possible, provide the brand and model number of your machine. We’ll guide you through resolving the issue and can call back if further research is needed.

I fancy a new appliance2024-12-18T15:16:38+00:00

Call 0800 888 6666 and select the existing member option. Let the advisor know you’d like to buy or replace an appliance and tell them what you’re looking for. Once you decide, we’ll offer the best retail price with a membership discount. We’ll arrange delivery on your preferred date and can also handle the installation or disposal of your old appliance, with your discount applied.

Our latest articles

Cooker: Buyer’s Guide

Cookers come in all types and sizes, so to help you on your way to buying one just right for you, here’s what to look out for when buying a cooker.

Common Fridge Freezer Faults and How to Fix Them

Fridge Freezers are essential in most people’s kitchens, so when they go wrong it can be frustrating. We’ve put together a list of some of the most common fridge freezer faults and what you can do to resolve them.

Samsung Dishwasher Error Codes: Troubleshoot Common Issues

Hotpoint dishwashers are known to be reliable appliances. However, when they do break down, it can be tricky to troubleshoot the problem. This article will go over some of the most common Hotpoint dishwasher error codes and what they mean.

Fresh Thinking Appliance Care.

0800 888 6666

© 2024 Zest is a trading name of Home Appliance Guard Ltd, 3 Poole Road, Bournemouth, Dorset, BH2 5QJ. Registered in England and Wales under the Company number 05927936.

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