Existing Protect Customers

Find everything you need as an existing Zest Protect customer. Contact, documents, FAQs, all on this page.

Existing Protect Customers

Find everything you need as an existing Zest customer. Contact, documents, FAQs, all on this page.

How can we help?

Submit one of our forms below and we’ll be in touch as soon as possible.

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How Can We Help?*

Request a Repair

Appliance Type

Brand

If 'Other' What brand?

Age of Appliance (Years)

Model Number (If Known)

When Did The Fault Start?

Fault Description

Plan Number

Update on Existing Repair

Plan Number

Repair Reference Number

Reason for Enquiry

Change Details on My Plan

Plan Number

Changes Required

Cancel My Plan

Plan Number

Reason for Cancellation

General Enquiry

Plan Number

Reason for Enquiry

Your Details

Name*

First Last

Email*

Phone number*

Address

Street Address Address Line 2 City County / State / Region ZIP / Postal Code

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Frequently Asked Questions…

Appliance repairs and cover can be confusing at times, so we want to make it as simple as possible for you.

When Will I Receive My Welcome Pack?Jacob Hanslip2025-08-12T13:46:39+00:00

When Will I Receive My Welcome Pack?

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What if the Part Needed is No Longer Available?Jacoba2025-08-12T13:33:08+00:00

What if the Part Needed is No Longer Available?

If we cannot repair the appliance, we will look to replace it.

What Happens When My Plan is Up For Renewal?Jacob Hanslip2025-08-12T13:54:41+00:00

What Happens When My Plan is Up For Renewal?

When your care plan comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.

What Happens if Your Can’t Fix It?Jacoba2025-08-12T13:36:57+00:00