Website Privacy Policy

This is the Privacy Policy of Zest Group Limited, Company registration number: 06905152, whose registered office is at 3 Poole Road, Bournemouth, Dorset, BH2 5QL. Zest Group is the parent company of Home Appliance Guard who trade under the name zest.

This Privacy Policy sets out how we will collect and process your personal data and provides certain legal information to show your legal rights regarding the handling and processing of your data.

Zest Group is the controller of your personal data – if you need to contact us regarding the processing of your personal data you can contact us at:

Post: Quality Control Team, 3 Poole Road, Bournemouth, Dorset, BH2 5QL


Telephone: 01202 313244

What information we hold about you and where we obtain this from

Personal data such as your name, address, contact details that you provide to us in person, via our website or by telephone.

Financial details, such as your bank account.

Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies

We collect your personal data from you when you enquire for insurance, when we set up your policy, and when we make changes to your policy for you. This may also involve the collection of data from or about others who are associated with you and your insurance policy such as other persons insured on your policy.

We also collect data from data brokers where we have a legitimate interest and data from data brokers where you have given your explicit consent for your data to be provided to us and for us to contact you via telephone, email or SMS regarding our products. You can withdraw your consent at any time by contacting us on the address shown above.

How we use your personal data and the lawful basis for doing so

Purposes for which we process your personal data The basis on which we can do this (this is what the law allows)
In order to perform our contractual obligations to you. To deliver the insurance or service provided under the contract.
Your details may be used by us to market and promote other our products and services. The processing is needed to pursue our legitimate interest in operating our business. You can object to this contact at any time.
To administer your account, including financial transactions for insurance broking The processing is needed in connection with any contract that you may enter into with us.
To service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. This process is needed to enable us to fulfil our contract with you and arrange a repair.
To assist in the prevention and reduction of fraud and other financial crime The processing is needed for us to comply with our legal requirements
In the interests of security and to improve our service, telephone calls you make to us will be monitored and/or recorded The processing is needed to pursue our legitimate interest in the management and operation of our business
To meet the requirements of any relevant regulator or dispute resolution provider The processing is needed to enable us to fulfil our regulatory and legal requirements.
To enable us to market and promote similar products and services to those you have already received. The processing is needed to pursue our legitimate interest in operating our business. You can withdraw your permission at any time.
To enable us to carry out profiling analysis to help us develop our products/services and to better understand our customers and prospective customers We will ensure that any data will be anonymised. The processing is needed to pursue our legitimate interest in operating our business
To assist with training and prevent fraud telephone calls are recorded. The processing is needed to pursue our legitimate interest in operating our business.

Your rights

We will only store your data for as long as is necessary to comply with the requirements of your insurance contract and any legal obligations or lawful processing conditions that may exist as a result.

You can ask us to:

  • Provide a copy of your personal information that we hold about you.
  • Ask us to correct or delete unnecessary or inaccurate personal information.
  • Right to be forgotten and have all the data that we hold about you erased.
  • Restrict or to object to the use of your personal information at any time
  • Object to any automated decision, including profiling which may have been used.
  • Provide your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller.
  • Where we rely on your consent to use your personal information, you can withdraw that consent at any time.
  • The right to make a complaint to the Information Commissioner’s Office. For more information please visit

Disclosures to third parties

We may pass your data to other organisations such as insurers, auditors, external consultants, credit providers, banks, regulators, repairers and appliance suppliers to enable us to fulfil the contract and meet our regulatory requirements.

How we contact you about other products and services

We will use your personal data to let you know about similar products and services that could be of interest to you. This is based on the “soft opt-in” set out under the Privacy and Electronic Communications Regulations.

Depending on your preference, we may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time. However, please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.

You can change or remove your consent at any time.