Frequently asked questions…
Appliance repairs and cover can be confusing at times so we want to make it as simple as possible for you.
Call 0800 888 6666 and select the existing member option. Let the advisor know that you want to upgrade your plan a tier and we’ll get the ball rolling for you! You will receive an updated welcome pack with your new plan schedule, this will take a few working days to arrive in the post.
Call 0800 888 6666 and select the member’s helpdesk option. Let the advisor know your issue, whether it’s an error code, maintenance tip, or DIY repair advice. If possible, provide the brand and model number of your machine. We’ll guide you through resolving the issue and can call back if further research is needed.
Call 0800 888 6666 and select the existing member option. Let the advisor know you’d like to buy or replace an appliance and tell them what you’re looking for. Once you decide, we’ll offer the best retail price with a membership discount. We’ll arrange delivery on your preferred date and can also handle the installation or disposal of your old appliance, with your discount applied.
If an appliance breaks down, note the issue, whether it’s integrated or freestanding, the brand, and the model number (if available).
Call 0800 888 6666, select member repairs, and give the advisor the details. Don’t worry if you can’t find the model number—we can help you during the call.
We’ll automatically apply your discount when you need repairs, new parts, replacements, callouts, and disposal and installation services. Depending on your level of plan will depend on the discount you get towards all these membership perks and benefits.
