Candy washing machines are a popular choice for households around the world, providing efficient and effective cleaning of clothes. However, like any other electronic device, they can experience issues and malfunctions from time to time. One of the most common ways that a Candy washing machine communicates a problem to the user is through error codes. These codes provide important information about the nature of the issue, helping users diagnose and fix the problem. In this article, we will explore the common error codes found in Candy washing machines and their meanings.

Error code Description Causes Solution
E1 This error code indicates a problem with the door lock.
  • Faulty wiring
Ensure there is no obstructions in the door. If the issue persists, please contact an engineer. You can book a repair service here. 
E2 This error code indicates a water filling issue.
  • Faulty water inlet valve
  • Clogged water inlet filter
  • Broken or kinked water supply hose
We recommend seeking professional advice. You can book a repair service here.
E3 This error code indicates a draining or pump issue.
  • Clogs or blockages
  • Faulty pump motor
  • Plumbing issues
We recommend seeking professional advice. You can book a repair service here.
E4 This error code indicates  a defective fill valve, with too much water in the machine.
  • Faulty fill valve
  • Clogged filter
  • Faulty water level sensor
We recommend seeking professional advice. You can book a repair service here.
E5 This error code indicates there is a water temperature sensor fault.
  • Wiring issues
  • Sensor damage
  • Faulty thermostat
We recommend seeking professional advice. You can book a repair service here.
E6 This error code indicates that the machine is out of balance.
  • Unbalanced load
  • Sensor malfunction
Reload the washing machine, aiming to distribute the washing evenly, avoiding overloading. If the issue persists, please contact an engineer. You can book a repair service here. 
E8 This error code indicates a motor speed sensor malfunction.
  • Faulty sensor
  • Loose connections
  • Electrical interference
We recommend seeking professional advice. You can book a repair service here.
E9 This error code indicates a circuit issue.
  • Faulty wiring
  • Overloading the machine
  • Faulty component
We recommend seeking professional advice. You can book a repair service here.
E10 This error code indicates a drum sensor issue.
  • Faulty sensor
  • Loose connections
  • Dirty or damaged sensor
We recommend seeking professional advice. You can book a repair service here.
E11 (Washer-Dryer) This error code indicates a sensor or module issue.
  • Electrical problems
  • Water damage
  • Physical damage
We recommend seeking professional advice. You can book a repair service here.
E12 (Washer-Dryer) This error code indicates a PCB (Printed Circuit Board) communication error.
  • Loose or damaged wiring
  • Faulty sensors
  • Power supply issues
We recommend seeking professional advice. You can book a repair service here.
E13/14/18 (Washer-Dryer) These error codes indicate a PCB issue.
  • Electrical surges
  • Moisture or water damage
  • Overheating
We recommend seeking professional advice. You can book a repair service here.
E15 This error code indicates that the PCB failed or the memory chip has been corrupted.
  • Electrical surge
  • Overheating
  • Age and wear
We recommend seeking professional advice. You can book a repair service here.
E16 This error code indicates that there is a heater issue.
  • Heating element failure
  • Clogged dryer vent
  • Faulty thermostat
We recommend seeking professional advice. You can book a repair service here.

Still experiencing problems?

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