We’ll always be as flexible as you need us to be, so if you do need to change your payment date, please call us so we can organise all your payments to come out on the most suitable dates for you.
You can make a claim by calling us on 0800 888 6666 or by submitting the form on our contact us page. If a repair is required, we’ll arrange a call out with an approved repairer for a time that suits you.
You can update details on your plan by calling us on 0800 888 6666 or by submitting the form on our contact us page.
You can get in contact with us via email or by simply submitting an online form, and we’ll get back to you as soon as possible.
When your care plan comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.
We hope that you never need to cancel with us, but if your circumstances ever change, please call us on 0800 888 6666 where you’ll be able to speak to one of our friendly advisors who can help you further.
You can request a repair by giving us a call on 0800 888 6666 or by submitting our Book a Repair Form.
We’re able to repair all brands.
You pay £85 up front, and an engineer will be out to fix your appliance as soon as possible. When he gets there, if he fixes it straight away job done! If however he needs to go and buy a new part for your machine, you’ll subsequently be charged the price of that part, and only the price of the part. No charge for the revisit to repair, and you have a 6 month guarantee on the repair too.
Our care plan is designed for people who want true peace of mind when it comes to their home appliances and technology.
A breakdown of one of your essential home appliances or technology can cause unexpected costs and unwanted stress… That’s where Zest come in. We’ll make sure you never go long without an essential appliance with our fast and reliable repair service. If we can’t fix it, we’ll replace it.
If you would like to speak to a member of our collections team regarding a missed payment, call us on 0800 888 6666.
By all your kitchen appliances, we mean fridges, freezers, dishwashers, electric cookers, extractor fans / hoods, hobs, washing machines and tumble dryers.
You can add or remove items on your plan by simply calling us on 0800 888 6666 and speaking to the existing customers team.
If you have used all your free repair callouts for the year, you can book another repair callout, and your membership discount will be applied.
Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.
If you prefer to pay annually, no problem! We’ll even give you a discount. When you choose to pay for the year upfront, you get 12 months of membership for the price of 11.
If your appliance needs a repair, please note the issue, the brand, and the model number (if available). Call 0800 046 7019 and give the adviser the details. Don’t worry if you can’t find the model number – we’ll help during the call.
No problem! With your membership you can call 0800 046 7019 to discuss error codes, maintenance tips, or DIY repair advice. If possible, provide the brand and model number of your machine. We’ll guide you through resolving the issue and call back if further research is needed. You can also browse articles and guides on our website.
Call 0800 046 7019 and let the adviser know you’d like to buy or replace an appliance. Once you’ve decided, using your membership means you will be able to purchase it at cost price. We’ll arrange your delivery, installation or disposal of your old appliance, all with your discount applied.
Please call 0800 046 7019 and let the adviser know.
We’ll automatically apply your discounts. The discounts and benefits you receive will depend on your level of membership.
No, there are no hidden charges of any kind.Â
No, all parts and labour are included in your premiums.
We will look to replace your appliance if we can’t fix it.Â
We offer flexible scheduling, but will look to get someone out to you within 48 hours.
With our care plan, we don’t discriminate on age. No matter how old your appliance is, you can include it in your plan.
We repair a wide range of kitchen and household appliances, including washing machines, dishwashers, ovens, fridges, freezers, microwaves, and small appliances like kettles, toasters, and coffee machines.
Repairs typically take between 30 minutes to 2 hours, depending on the appliance and the issue. If parts need to be ordered, we’ll schedule a follow-up visit for the repair.
If you have a Zest Appliance Care Plan, then you won’t have to pay for repairs. If you’re getting a one off repair, then the repair will cost £85 + the cost of parts (if needed).
If we cannot repair the appliance, we will look to replace it.Â
If we detect any issues with your appliances, we will look to repair or replace your appliances at no extra cost.Â
