We’ll always be as flexible as you need us to be, so if you do need to change your payment date, please call us so we can organise all your payments to come out on the most suitable dates for you.
You can make a claim by calling us on 0800 888 6666 or by submitting the form on our contact us page. If a repair is required, we’ll arrange a call out with an approved repairer for a time that suits you.
You can update details on your plan by calling us on 0800 888 6666 or by submitting the form on our contact us page.
You can get in contact with us via email or by simply submitting an online form, and we’ll get back to you as soon as possible.
When your protect comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.
We hope that you never need to cancel with us, but if your circumstances ever change, please call us on 0800 888 6666 where you’ll be able to speak to one of our friendly advisors who can help you further.
You can request a repair by giving us a call on 0800 888 6666 or by submitting our Book a Repair Form.
We’re able to repair all brands.
You pay £85 up front, and an engineer will be out to fix your appliance as soon as possible. When he gets there, if he fixes it straight away job done! If however he needs to go and buy a new part for your machine, you’ll subsequently be charged the price of that part, and only the price of the part. No charge for the revisit to repair, and you have a 6 month guarantee on the repair too.
Our care plan is designed for people who want true peace of mind when it comes to their home appliances and technology.
A breakdown of one of your essential home appliances or technology can cause unexpected costs and unwanted stress… That’s where Zest come in. We’ll make sure you never go long without an essential appliance with our fast and reliable repair service. If we can’t fix it, we’ll replace it.
If you would like to speak to a member of our collections team regarding a missed payment, call us on 0800 888 6666.
You can add or remove items on your plan by simply calling us on 0800 888 6666 and speaking to the existing customers team.
Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.
If an appliance breaks down, note the issue, whether it’s integrated or freestanding, the brand, and the model number (if available).
Call 0800 888 6666, select member repairs, and give the advisor the details. Don’t worry if you can’t find the model number—we can help you during the call.
Call 0800 888 6666 and select the member’s helpdesk option. Let the advisor know your issue, whether it’s an error code, maintenance tip, or DIY repair advice. If possible, provide the brand and model number of your machine. We’ll guide you through resolving the issue and can call back if further research is needed.
Call 0800 888 6666 and select the existing member option. Let the advisor know you’d like to buy or replace an appliance and tell them what you’re looking for. Once you decide, we’ll offer the best retail price with a membership discount. We’ll arrange delivery on your preferred date and can also handle the installation or disposal of your old appliance, with your discount applied.
Call 0800 888 6666 and select the existing member option. Let the advisor know that you want to upgrade your plan a tier and we’ll get the ball rolling for you! You will receive an updated welcome pack with your new plan schedule, this will take a few working days to arrive in the post.
We’ll automatically apply your discount when you need repairs, new parts, replacements, callouts, and disposal and installation services. Depending on your level of plan will depend on the discount you get towards all these membership perks and benefits.
No, all parts and labour are included in your premiums.
We will replace new for old, same or similar specifications.
We aim to have the engineer contact you within 48 hrs.
We do not discriminate against the age of the appliance, as long as it’s in working order we will cover it!
We repair a wide range of kitchen and household appliances, including washing machines, dishwashers, ovens, fridges, freezers, microwaves, and small appliances like kettles, toasters, and coffee machines.
Repairs typically take between 30 minutes to 2 hours, depending on the appliance and the issue. If parts need to be ordered, we’ll schedule a follow-up visit for the repair.
Our appliance repair service costs £85 for the initial visit, which covers diagnosis. If replacement parts are needed, you’ll only pay for the parts, and there’s no additional charge for follow-up visits.
We will look to replace the appliance if we cannot repair it.
We will cover the cost of the current appliance, and if you wish to upgrade it to a higher spec you can just pay the difference in the cost between the current appliance and the higher-spec appliance.
