Safety First
Unplug the washing machine from the mains power.
Drain Water
Place a shallow tray and towel in front, then unclip the kickplate and slowly open the drain hose to empty water into the tray.
Check the Filter
Unscrew the filter cap, remove it, and clear any fluff, coins, or debris.
Inspect the Impeller
With the filter out, use a long screwdriver or pliers to spin the pump impeller (a small plastic propeller) to ensure it moves freely and isn’t jammed by fabric.
Check the Sump Hose
Tilt the machine onto its side and check the large hose (sump hose) connecting the drum to the pump for blockages like small socks.
Test the Pump
If clear, the pump motor itself might be faulty. You can test its electrical resistance with a multimeter or listen for it trying to run.
Wiring and PCB
If the pump and hoses are fine, inspect wiring for damage or corrosion, as a faulty connection to the main control board (PCB) could be the cause.
If these steps don’t resolve the F11 error, the drain pump or the main control board likely needs replacement, and you should contact a professional.